t Customer Happiness Summit & Awards 2018

about CHSA

Customer Happiness Summit 2019

is a cross-sector conference that will focus on the singular agenda of enabling organizations to define, learn & deliver customer happiness effectively, reliably and consistently. It will be 8 hours of loaded content & 9 advanced sessions mixing panel discussions, case studies, workshops, interactive sessions & talks by celebrated customer service professionals to help business grasp the picture of the mordern connected customer & chart strategies on how to leverage technology, data & human resources to deliver superior customer experience.

Customer Happiness Awards 2019

is an initiative to recognise & felicitate organistions that have successfully implemented superior customer service strategies & delivered customer happiness par excellence. The award winners will be selected by an accomplished panel of judges comprising of customer centric professionals from Dubai & around the world.

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Date & Venue

23 - 24 October 2019

Why Focus on Customer Happiness?


Of your company's future revenue will come from 20% of your existing customers

A 5% increase in customer retention can increase the company profitability by 75%


Of consumers quit doing business with a company because of a bad customer experience

On average, loyal customers are worth unto 10 times as much as their first purchase


Of customers would pay more for a better customer experience

It costs 6-7 times more to acquire a new customer than to retain an existing one


News of bad customer service reaches more than twice as many ears as praise for a good service experience

Why Dubai & the Middle East

Speakers 2018

Mahmoud Al Burai

Dubai Land Department,
Government of Dubai

Olivier Harnisch

Chief Executive Officer, Emaar Hospitality Group

Emma Banks

Managing Director, JRG Dubai

Farhan Syed

Partner, KPMG Lower Gulf

Raffaella Campagnoli

Managing Director, Accenture Strategy

Saman Haziq

Happiness Editor, Khaleej Times

Faten ElAzhary

Head of Customer Care Department, Wadi.com

Craig Lee

Customer Experience Transformist, Speaker, Advisor and Coach, Activate Experience

Debbie Stanford-Kristiansen

CEO, NOVO Cinemas

Dr Mansoor Habib

Senior Director- Employee Wellness & Happiness, du

Mohanad Alwadiya

CEO, Harbor Real Estate

Andre Wiringa

Customer Experience Engineer, Speaker & Strategy Consultant

Alex Davies

Managing Director, Emrill Services LLC

Hani Masgidi

Group CRM General Manager, AW Rostamani Group

Mohammad Kaiser Azad

Head of Community Management, Emaar Community Management LLC

Joe Tawfik

CEO, Kinetic Consulting Services, Author, World Authority on Branded Customer Experience

Tim Garrett

Forum Chairman, H.R's Corporate Wellness Toolbox

Vagelyn Tumbaga Federico

Director of Human Resources, Dusit Thani

Jeevan J D'Mello

President, Community Associations Institute - Middle East

Atif Rahman

Partner & Director, Danube Properties

Naveed Pirzada

Founder and Principal Strategist,
N Factor

Cecilia D'Cunha

Managing Director, Zenesis Corporation

Nawfal Jabri

Director- Global Operations Support, Careem

Rajesh Krishnaswamy

CX Strategy Leader - ECEMEA, Oracle

Anas Almarie

Director of Social Media, Social Station

Job Profiles Presentation

CHSA is expected to attract over 300+ decision makers from companies in Dubai and the Middle East.


Company Founders

Marketing Heads

Heads of Customer Service

Head of Customer Experience

Key Companies

Participating Industries



Real Estate




Why you NEED to attend CHSA 2019

Cutting-Edge Knowledge

Acquire actionable insights from a uniquely broad array of speakers & industry leaders who are helming the 'Customer Happiness' agenda in massive organizations


Make cross-sector connections & network with decision-makers of the biggest organizations in the UAE

Business Growth

Meet & greet potential clients, vendors, partners and employees in the perfect set-up


Analyse the customer-centricity of your organization & its preparedness for future business challenges


Discover your positioning in the competitive landscape & understand the policies, operations & results of the organizations that are acing the customer happiness agenda


Identify leadership strategies & thinking paradigms to move customer happiness from a single department & place it at the heart of your company's culture, talent & operations


Acquire expert insights on leveraging social media and technology to create outstanding processes


I am delighted to be among the speakers of the first ever Customer Happiness Summit & Awards. It’s splendid to host such an event which is first of its kind across the globe in the city of Dubai. I think this summit has allowed me to interact and learn from other benchmark companies. It’s a golden opportunity for us to take our society to the next level of harmony and living in such a happy space.

Dr Mansoor Habib

Senior Director- Employee Wellness & Happiness, du


It’s a great event and I personally quite enjoyed it. An event like this that talks about Customer Happiness was way overdue in UAE. Customer Happiness has become a topical issue for most of the organizations and governments. So kudos to the team to be able to pull together an event of this stature. I wish them all the best.

Farhan Syed

Partner, KPMG Lower Gulf


It was great to attend the Customer Happiness Summit & Awards. It’s fantastic to see so many people from so many different industries coming together to talk about one thing- The Customer.

Alex Davies

Managing Director Emrill Services LLC


“It’s been my real privilege to be a Jury member at the first Customer Happiness Summit & Awards. The companies that were nominated are demonstrating a real shift and an understanding of customer issues and change the way in which they do their business. It’s been a real privilege for me along with other Jury members to be able to view what’s on offer in the UAE, how much we have shifted in the last 3 years from being very transactional to starting to drive really meaningful relationships.”

Craig Lee

Customer Experience Director Activate Experience

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