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Cross-Industry Awards

These are awards conferred upon enterprises regardless of the business they are into. Each award is unique and the jury will look into the merits of each case depending on what is being competed against.

award title Winner Runner Up
Best Use of Digital and Social
Media for Customer
Experience
Virgin Mobile UAE NMC Healthcare
Most Innovative Customer Initiative UAE Exchange Emaar Community Management
Best Customer Happiness Centre RAKBANK Dubai Islamic Bank
Best Contact Centre Tanfeeth Al Nabooda Automobiles
Best Customer Engagement Initiative Danube Properties Development LLC RAK Insurance
Best Strategic Customer Loyalty Program Joyalukkas Exchange Renault Middle East

Individual Awards

These are awards conferred upon people regardless of the type of business they work in. Each award is unique and the jury will look into the merits of each case depending on what is being competed against.

award title Winner Name Company
Rising Star Award Rajiv Kalhan Emaar Community Management
Customer Happiness
Professional of the Year
Hani Masgidi AW Rostamani Group
Customer Happiness
Professional of the Year
Richa Madan Mashreq Bank