Customer Happiness Summit & Awards 2021
20th Oct | Virutal Event
*All timings are Gulf Standard Time (GST)
| TIME | TOPIC |
|---|---|
| 2:00 to 2:10 | Welcome Address |
| Opening Remarks Jatin Deepchandani CEO,Plan3Media Event Management |
|
| Declaration of Winners for 'Implementation of Digital & Social Media for Customer Experience' | |
| Declaration of Winners for 'Best Customer Experience Training Program' | |
| 2:10 to 2:40 | Case Study: Happiness Lessons from CHSA top Scorer |
| 2:40 to 2:50 | Declaration of Winners for 'Best Employee Engagemenet Initiative' |
| Declaration of Winners for 'CH In Times of Crisis’ | |
| 2:50 to 3:20 | Case Study: Happiness Lesson from CHSA Top Scorer |
| 3:20 to 3:30 | Declaration of Winners for 'Best Customer Happiness centre' |
| Declaration of Winners for 'Best Implementation of Mobile & Apps to Enhance Customer Happiness' | |
| 3:30 to 4:15 | Panel: How are dynamic, forward-thinking businesses using customer and employee experiences to have a Competitive edge? Stuart Harrison (CEO, Emrill Services) Faten ElAzhary (Group Head- Customer Support, Kamal Osman Jamjoom) Jeevan D’Mello (CEO, Zenesis Group) Craig Lee (Moderator) (Strategy & Transformation Director, Customer Experience Group) |
| 4:15 to 4:30 | Declaration of Winners for 'CH Team of the Year' |
| Declaration of Winners for 'Most Innovative Customer Happiness Initiative' | |
| Special Message from the Jury | |
| Declaration of Winners for 'Best Implementation of Technology to Enhance Customer Happiness' | |
| Vote of Thanks |