Celebrates a retail organization (with a physical or an online presence) that puts its customers first, providing positive experiences and fostering long-term relationships.
Recognizing creativity, adaptability, and responsiveness, this award honours an organization that delivers a great customer experience by meeting evolving market trends and customer expectations.
Acknowledges an organization prioritising resident well-being and fostering harmony within the community. They also demonstrate commitment through timely repairs and renovations for the satisfaction of existing and past customers.
Awarded to a hospital/clinic that embodies a patient-centric approach, delivering outstanding care with empathy and utilizing people and technologies to ensure transparent and affordable healthcare services.
Honours an educational institution that provides exceptional academic programs, implements innovative teaching methods, offers excellent student support services, and fosters strong relationships with students, parents and the community in a way that allows for holistic development.
Awarded to a hotel/restaurant that embodies a guest-centric approach, delivering outstanding experiences, exceptional service and an unwavering commitment to constantly lifting the benchmarks for their customers.
Recognises an organization that has innovated and executed platforms/ products or services that enable their customers to deliver faster, better, more seamless customer experiences.
Recognises a financial institution (bank/insurance company/ brokerage firms and more) for their outstanding efforts in providing personalized services, innovative solutions, and fostering trust, ultimately enhancing the overall experience for their customers.
Recognises an organization that is creative, responsive to changing needs, and adaptable to evolving market trends to match customer expectations and deliver a great customer experience.
Recognizes a contact center that has implemented an outstanding initiative to elevate customer happiness by implementing innovative strategies and exceptional customer service that simplify the life of their customers.
Acknowledges an organization that has introduced an innovative product, service, or process that significantly enhances its relationship with customers. By driving simple, engaging, and seamless experiences, they have successfully improved customer satisfaction and loyalty, while also achieving profitability.
Recognizes an organization that has strategically implemented end-to-end customer-focused technology to deliver exceptional customer experiences. By successfully leveraging technology as part of their overall strategy, they have gained a sustainable competitive advantage, elevating customer happiness.
Honours an organization that has transformed the delivery of exceptional customer experiences through training, development, and ongoing competence of its employees. By prioritizing their workforce's skill development and engagement, they have created a culture of customer-centricity that drives customer happiness.
Awards an organization that actively listens to its customers, collects feedback across various touchpoints and channels, and takes proactive action based on customer insights. Through their responsiveness and continuous improvement efforts, they have elevated their customer service and enhanced their brand perception.
Recognizes a company that has fully embraced digital tools and transformed traditional processes into digital ones. They have revolutionised customer interactions and satisfaction by leveraging technology to deliver seamless, easy, and integrated experiences.
Celebrates a team that has demonstrated exceptional collective energy, commitment, innovation, and dedication in swiftly resolving a complex customer issue. They have gone above and beyond through their collaborative efforts and problem-solving skills to ensure customer happiness.
Recognizes an organization that excels in providing seamless experiences across various customer purchase channels. They have enhanced customer satisfaction and happiness by integrating channels effectively and delivering consistent service.
Recognizes an organization that has implemented a loyalty and rewards program that genuinely adds value to its customers. Through an easy-to-understand and accessible program, they create exceptional customer delight while fostering loyalty.
Celebrates an organization that prioritizes diversity, equity, and inclusion to create accessible and inclusive services, products and customer experiences.
Recognizes a public sector body or department that implements a customer-centric approach, leveraging technology and data to meet digitally savvy citizens' expectations. They prioritize citizen needs and enhance government services to ensure a positive and efficient citizen experience.
Celebrates an organization that demonstrates remarkable progress in enhancing employee experience, fostering high engagement levels, and empowering employees to deliver exceptional customer experiences. This accolade celebrates their commitment to creating a supportive and fulfilling work environment that translates into outstanding service and satisfaction for customers.
Celebrates an exceptional organization (with 250 or less employees) that has demonstrated an unwavering commitment to customer satisfaction and happiness. This accolade recognizes their outstanding efforts in delivering exceptional experiences, fostering strong customer relationships, and consistently exceeding expectations, making them a true leader in customer-centric practices.
Celebrates an exceptional organization (with 251 or more employees) that has demonstrated an unwavering commitment to customer satisfaction and happiness. This accolade recognizes their outstanding efforts in delivering exceptional experiences, fostering strong customer relationships, and consistently exceeding expectations, making them a true leader in customer-centric practices.
Awarded to a leader with 10+ years of experience who has driven transformational change to adapt to customer needs and deliver Customer Happiness. This individual has created massive cultural and thinking shifts within the organization to stay constantly relevant to its stakeholders.
Celebrates an organization that is intelligently leveraging digital and social media platforms to attract, engage and serve customers in a way that has positively impacted service time, service standard and overall customer experience.
Awards an organization that has innovated a new product/service/process to enhance the customer experience & make the customer journey seamless direct impact on business results.
Recognises an organization that has implemented an innovative and compelling strategy to create holistic engagement with employees leading to quantifiable improvement in the employee experience leading to better employee retention, enhanced employee satisfaction and stronger brand endorsement by employees.
Felicitates an organization that has successfully applied end-to-end Customer focussed 360 degrees technology as part of an overall strategy to deliver customer experience and has been able to create a sustainable competitive business advantage owing to its superior implementation of technology.
Awards an organization that has successfully utilised Mobile and Apps to ensure better convenience, faster service, effective user interface and on-the-go solutions for their customer.
Recognises a customer interacting team or department that has demonstrated the intent, strategy, policies and actions to deliver customer happiness with a direct impact on the team's performance.
Awarded to an organisation that has shown agility in adapting to newer, innovative ways to continue serving their customer needs, especially in the constrained times of pandemic crisis. This award recognises the organisation that has demonstrated resilience and managed survival in tough times while continuing to show empathy to the unique needs of the customers.
Awards a team that has demonstrated passion, focus and unwavering commitment to customer happiness and made a tangible impact on the delivery of customer experience in the organization.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
Recognises an individual who is in a leadership position with over 10 years of experience and has implemented initiatives that have positively impacted the customer experience, customer loyalty and overall customer perception of the brand. This is an individual who inspires peers and juniors to adopt higher self- standards of customer service so they can deliver impeccable experience to the end user each time, every time.
*Please note that awards categories are subject to change. Kindly check again for a final list when nominations open for 2021.
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