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CHSA | Awards Nominate

Customer Happiness Awards 2021
The Most Prestigious Awards in the UAE
Virtual Event | 21 Oct 2021

About Customer Happiness Awards 2021

Launched in 2018, Customer Happiness Awards is an initiative to recognize the most effective customer happiness strategies at play in organizations that consistently deliver customer happiness! We pride ourselves on being an authentic platform that recognizes meritorious efforts, regardless of the company size. Usually comprising 25+ categories across three broad sections, the award categories are vetted and updated each year by the Advisory Council to ensure they are relevant and reflect the changing market landscape, both locally and globally.

In 2021, we featured 10 categories across relevant categories that allowed companies to highlight their commitment to customer-centricity, especially when tested under the unprecedented times of the pandemic. As in all previous editions, the Jury Panel comprises trusted leaders and independent practitioners in the field of Customer Happiness. We have maintained the highest standards of transparency and authenticity throughout the awards process. We look forward to celebrating the best companies that are lifting the benchmarks of customer-centricity through a fun-filled, carefully curated virtual event.

How do you participate in CHA 2021?

HURRY UP!

Participate in Customer Happiness Awards 2021 that have a history of authenticity and credibility

Our Process

Key Dates At A Glance

Register Your Interest

15th August 2021

Submission Of Written Nomination Form

25th August 2021

Announcement of Finalists

19th September 2021

Presentations of Finalists

27th Sep & 28th Sep 2021

Announcement of Winners

21st Oct 2021

Why Nominate ?

Reasons to Nominate


Skyrocket Brand Credibility by 80%
Leverage Massive Marketing
Interact with top Happiness Experience (HX) experts from 3 continents

Winning an award enhances employee morale, increases brand credibility and positively impacts investor confidence. Avail these benefits by participating in Middle East's landmark Customer Happiness Awards!

Meet The Nominees of Customer
Happiness Awards 2021

Past Awards Highlights


Awards Highlights


Presentation Highlights


Jury Speaks

Meet the companies and inspiring individuals
who have won at Customer Happiness Awards in the last few years

Meet The Jury

A seat at the Customer Happiness Awards Jury table is strictly by invitation only. The Advisory Council invests time each year in creating a vetted list of recommendations of professionals who are subject matter experts and enjoy indisputable authority on their topics of expertise. It is our endeavour to choose independent practitioners to avoid any conflict of interest

Dr. Debbie Stanford-Kristiansen CEO, NOVO Cinemas
As an accomplished leader with more than 25 years of experience in the entertainment, events and hospitality industries, Debbie is a CEO with an extensive understanding of public, government and private organizations. Since taking on the role of the CEO of NOVO Cinemas in 2013, Debbie has worked with her Executive team to bring Novo Cinemas to new heights, from a standard cinema experience to an innovative entertainment hub through strategic partnerships, technological advancements, new experience offerings and alternative content opportunities for consumers. Under Debbie’s guidance, further expansion throughout the GCC will see Novo Cinemas enter the newly opened Saudi Arabia cinema market. The impact of Debbie’s leadership is reflected in the multiple awards that have been conferred to her. In September 2018 Debbie was crowned ‘Female CEO Of The Year’ by CEO Middle East Magazine and named as one of the 12 Women of Substance 2018 by Khaleej Times. In 2019, she has been named one of the Top 30 most influential women in the Arab World By Arabian Business and #5 of Top 50 Women in Global Cinema by Celluloid Junkie, Box Office Magazine in collaboration with industry Trade body UNIC.
Jeevan D’Mello CEO, Zenesis Corp
Professionally trained as an Architect, Jeevan is the pioneer of the Community Management industry in the Middle East. He is popularly known as the ‘Father of Community Management in the Middle East’ and has managed some of the most iconic communities in the UAE and the tallest tower in the world, Burj Khalifa. He has served as the Chief Customer Officer for Emaar Properties PJSC looking after over 45,000 customers. A winner of multiple awards around the world, he recently won the prestigious ‘Customer Service Award’ for 2020 in Milan, Italy. He has been training and coaching top executives and professionals in several companies on every aspect of the customer journey. He is the co-author of several bestselling books, including ‘Happy Dubai’ which chronicles the lives of ordinary people in Dubai doing extraordinary things for the community and contributing to happiness! He is a sought-after speaker on the international circuit and serves on several international and local boards including the Rotary Club of Dubai which is focused on humanitarian services.
Dr. Louise Lambert Head of Happiness Research and Policy Design, HappinessMatters.org
Based in Dubai, Dr. Louise combines the best of science and positive psychological practice towards the attainment of better life, academic and organizational outcomes. As a Canadian registered positive psychologist who develops, delivers and evaluates training and intervention programs, she also has several peer-reviewed publications, some of which have been featured in RAND Corporation and World Happiness Reports. Her research/work includes emotion detection and AI, positive design for architects, positive education programs for schools (and teachers), the development of character strengths for greater employment outcomes for youth, and the use of positive psychology interventions for greater subjective well-being in the workplace. Since 2015, Dr. Louise has been the Editor of the Middle East Journal of Positive Psychology. She is also the author of the first regional textbook in positive psychology and general psychology. For more, see www.happinessmatters.org
Hani Masgidi CEO, Info Media Consultant LLC
Hani is the CEO of Info Media Consultancy, a sought-after public speaker and entrepreneur with 22+ years of extensive experience with Business Operations, Strategy Development, CRM, Customer Experience Management, Customer Happiness, Sales, Marketing, Social / Digital Media Marketing and Team Management. He has worked in leadership positions in illustrious organizations like Aw Rostamani Holdings, Nakheel, Etisalat, and more. He is a dynamic and resilient expert with integrated business skills on building strong relationships at all levels of business, with diverse services & products towards attracting, retaining & delivering Customer Happiness.
Craig Lee Strategy & Transformation Director, Customer Experience Group
Craig Lee helps organisations improve business results by challenging the way they think, relate and emotionally engage with customers. He helps drive customer centricity and reshapes customer experiences across multiple touch points. He has a unique understanding of brands, customer needs and behaviours and what this means in the delivery of practical, deliberately designed and profitable customer experiences. Craig has worked on customer-centered change in the financial services, telecoms, luxury retail, technology, education, hospitality, healthcare and travel sectors. He advises and coaches globally on customer experience, employee engagement, integrated marketing and bringing brands to life. He is an international keynote speaker on Customer experience and business transformation. Craig is currently the Customer Experience Director at Activate Experience and more recently Craig held the position of Customer Experience and Brand at Emirates. He is also a co-founder of TribeCX. He holds an Industrial Psychology degree from the University of Stellenbosch, South Africa.
Kristina Vaneva Employee Engagement and Employee Experience Professional
Kristina is a multiple industry award-winner of accolades related to employee experience (eX). With over 14 years in the field of HR- employee engagement and internal communication, she is on a mission to create hope and positivity and to encourage happiness at the workplace and in people’s lives. She is an accomplished results-oriented, multilingual professional, who is highly regarded for driving employee engagement and happiness. Kristina also specializes in reducing employee turnover rates and identifying and capitalizing on key opportunities to drive positive organizational change. She is a dedicated leader with a proven history of developing and deploying impactful communications strategies directly aligned with business goals and objectives. Her passion lies in creating innovative rewards and recognition programs and social events. Kristina holds a Master of Science in Applied Positive Psychology and a Master of Business Administration in Telecommunications. She enjoys scuba diving, dragon boating, cycling, nature walks, reading, visiting art galleries/museums, and solving 'escape room' challenges.